The most common complaint at busy times is "the waiter never came". A waiter call system removes that wait: the guest calls a waiter with one tap from the QR menu on the table, and the request goes straight to that waiter’s phone.
How does it work?
- Call the waiter you choose: From the Contact button in the menu, the guest sees the restaurant’s waiters and picks one; the call makes the table flash only on that waiter’s "Tables" screen.
- Quick requests: Bill, water, napkins and wet wipes have their own buttons, so the waiter knows what to bring before reaching the table.
- Call via Digi: Typing "call a waiter" to the menu assistant Digi is enough; Digi opens the waiter list.
- No repeat spam: If the same table sends the same request again within 60 seconds, no new call is created.
Setup
- In Restaurant Settings, turn on "Allow Customers to Call a Waiter".
- On the Waiters page, give each waiter a 6-digit PIN; waiters sign in on their own phone with their PIN.
- Optionally enter a "Call Waiter WhatsApp Number" so guests can also reach a waiter on WhatsApp from the Contact button.
What your business gains
The waiter goes to the table once, with the right thing; a table asking for the bill does not wait, and table turnover improves. We explained how waiters can also enter orders from the same screen in the guide to taking orders from the waiter screen. See what each plan includes on the Packages page.